PRIVACY POLICY
We are committed to protecting your Personal Information.
Welcome to the privacy page of our Website

MOE cares about the privacy, security, and online safety of our Client’s Personal
Information. We take our responsibility to protect your Personal Information very seriously.
We take every reasonable precaution to protect your Personal Information (including
information about your activities from theft, unauthorized access and disruption of services.
For more information on how we collect, use, share and protect your Personal Information
as required by the Protection of Personal Information Act (POPIA), please view our Privacy
Notices and Policies below

1.INTRODUCTION

1.1.MOE- My Own Eulogy (Pty) Ltd respects and acknowledge the importance of protecting
your personal information.
1.2 This Privacy Notice sets out how MOE will process your personal information in the
ordinary course of conducting its business and it also applies to MOE’s website.

2. WHAT PERSONAL INFORMATION WE COLLECT
2.1 User information
2.1.1 MOE collects the information that you voluntarily submit, including the following:
• Personal information – your full names, identity number, email address, cellular
number
• Last wishes (optional)
• Medical and health information (where applicable)
• Banking details
2.1.2 We may collect information that you submit when you contact customer support or
provide feedback.
2.2 Information from other sources.
This may include:
• users providing your information in connection with referral programmes;
• users requesting services for you or on your behalf;
• publicly available sources;
• marketing service providers.

3. HOW MOE USES YOUR PERSONAL INFORMATION
3.1 Providing services and features
3.1.1 Your information will only be used for the purposes for which it was intended. These
may include:
• issuing a Plan or providing a product or service and generally carrying out the
transaction requested
• managing and servicing your Plan
• process your requests or instructions
• auditing and record keeping
3.2 Safety and security
We may use your data to help maintain the security of our services.
3.3 Customer support
MOE uses the information we collect to assist you when you contact customer support,
including to:
• investigate and address your concerns
• managing and servicing, updating your Plan
• monitor and improve our response.
3.4 Communications from My Own Eulogy
3.4.1 MOE may use information to communicate with you, regarding marketing materials.
3.4.2 MOE may also use the information to promote and provide you with relevant adverts
and content about our services.

4. HOW WE COLLECT PERSONAL INFORMATION
4.1 We may collect your personal information in a variety of ways when you interact with
us, including:
• a completed Confidentiality Form that gets completed and signed by you for
processing and record keeping
• when you engage with us to solicit our products or services
• when we respond to your enquiries and requests
• when we obtain feedback from you about our services; and
• when you access and use our websites.
4.2 We may also collect your personal information from third-party sources and third
parties including public databases, business partners with whom we offer co-branded
services or engage in joint marketing activities, and third parties that provide list
enhancement or similar services, to the extent that this is permitted by applicable law.

5. LEGAL GROUNDS FOR PROCESSING
5.1 By virtue of your engagement with MOE, you acknowledge that MOE shall have the right
to process Personal Information provided to MOE by you or some other party, to enable
MOE to fulfil its legal and contractual obligations.
5.2 Personal Information may also be used based on the legitimate interests pursued by
MOE or its affiliates, except where such interests are overridden by your interests or
fundamental rights and freedoms which require the protection of your Personal
Information.
5.3 In the event that you refuse to permit MOE to utilise your Personal Information in the
manner described in this Privacy Notice, MOE will not be in a position to offer you use of its
services.

7. CROSS-BORDER DATA TRANSFERS
Your data may be subject to cross-border data transfers. When making cross-border
transfers of Personal Information, MOE will ensure that the third-party processor (operator)
is subject to a law, binding corporate rules or binding agreement which provides an
adequate level of protection for the lawful processing of your Personal Information and
includes provisions, relating to the further transfer of Personal Information from the
recipient to third parties who are in a foreign country. Where applicable, MOE will
contractually commit to employ suitable technical and organizational measures to protect
your Personal Information as required by the applicable law (hereinafter referred to as
“Supplier Data Processing Agreements”), as well as other suitable safeguards recognised by
Data Protection Laws.

8. RETENTION
8.1 MOE requires Plan Holders’ information in order to provide our products and services.
We retain such information for as long as you maintain your MOE plan with us or until your
death.
8.2 Once information is no longer necessary to provide MOE services, enable customer
support, enhance the user experience or for other operational purposes, MOE takes steps to
prevent access to or use of such information for any purpose other than compliance with
these requirements or for purposes of safety, security and fraud prevention and detection.
8.3 MOE may also retain certain information, if necessary, for its legitimate business
interests, such as fraud prevention and enhancing Plan Holders’ safety and security.

9. SECURITY OF YOUR PERSONAL INFORMATION
9.1 MOE is committed to protecting your personal information from misuse, loss,
unauthorised access, modification or disclosure by using a combination of physical,
administrative and technical safeguards and contractually requiring that third parties to
whom we disclose your personal information do the same.
9.2 Whilst MOE makes every effort to secure its websites, you should note that the internet
is not completely secure; thus when you submit or post personal information online, you
should be aware that MOE cannot guarantee the security of any personal information that
you submit or post online.

10. WEBSITE
10.1 By using the MOE website, you accept that your Personal Information may be disclosed
to MOE employees, suppliers and marketing agents where this information is necessary for
them to offer, evaluate and enhance products and services offered on the MOE website.
10.2 MOE uses cookies on its website which are required for certain features to work
efficiently. We recommend that you allow cookies to enjoy the full functionality of our
website, however, you can adjust the settings and options on your browser to disable or
enable cookies or visit www.aboutcookies.org for detailed information about managing
cookies on various browsers.

11. DIRECT MARKETING
11. 1 As our client, we are allowed to send you marketing material.
11.2 You may opt out of receiving further marketing materials from us at any time and
manage your communication preferences by:
11.2.1 following the unsubscribe instructions included in each marketing email or SMS text
message from us; or
11.2.2 sending an email to info@myowneulogy.co.za including your details and a
description of the marketing material you no longer wish to receive from us. We will comply
with your request as soon as is reasonably practicable.
11.3 If you opt out of receiving marketing-related communications from us, we may still
send you administrative messages as part of your ongoing use of our website, solutions,
products or services.
11.4 We do not provide your Personal Information to unaffiliated third parties for direct
marketing purposes or sell, rent, distribute, or otherwise make Personal Information
commercially available to any third party.

12. SOCIAL MEDIA
We operate and communicate through our designated channels, pages and accounts on
some social media sites to inform, help and engage with our users. We monitor and record
comments and posts made about us on these channels so that we can improve our services.
The general public can access and read any information posted on these sites. We are not
responsible for any information posted on those sites other than the information posted by
our designated officials. We do not endorse the social media sites themselves, or any
information posted on them by third parties or other users. When you engage with us
through social media, your personal information may be processed by the site owner; this
processing occurs outside of our control and may take place in a country outside South
Africa that may have different privacy regulations. We regularly update and monitor our
social media accounts and welcome feedback and ideas sent to us through these channels.
We try to join conversations whenever possible but cannot guarantee that we will read or
reply to all messages sent to official MOE social media accounts. Consistent feedback and
helpful suggestions will be given to the relevant people within the company for
consideration, but we cannot guarantee that any feedback or suggestions will be acted upon
by MOE.

13. CHANGES TO OUR PRIVACY NOTICE
We may change this Privacy Notice at any time. The most updated version will be always be
available on www.myowneulogy.co.za.

14. YOUR RIGHTS
14.1 Upon your request, we will provide you with access to any Personal Information on you
that we may hold. You may also request us to correct your Personal Information, at any
time. You can contact us on info@myowneulogy.co.za to request access to your personal
information or the correction of your personal information. You can also seek to be
removed from any of MOE subscriptions lists at any time by contacting us
on info@myowneulogy.co.za.
14.2 If you have any compliant about the way in which MOE handles your Personal
Information, you may lodge a complaint with MOE by emailing info@myowneulogy.co.za.

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.